Orbis LLC is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you interact with our services at orbislogistics.net.
1. Information We Collect
When you use our services or complete a payment, we may collect the following categories of personal information:
- Identity Information: Full name as provided during checkout or communications
- Contact Information: Email address, phone number, and WhatsApp contact
- Payment Information: Transaction details processed through Stripe (Orbis LLC does not store full card numbers — all payment data is handled by Stripe's PCI-compliant infrastructure)
- Business Information: Company name, business type, and transaction requirements you share with us
- Usage Data: IP address, browser type, pages visited, and interaction data collected through standard web analytics
2. How We Use Your Information
We use the information we collect for the following purposes:
- To deliver the services you have requested and process your payments
- To generate and send invoices, receipts, and transaction confirmations
- To communicate with you about your service requests and account updates
- To comply with legal, regulatory, and compliance obligations
- To improve our services and website based on usage patterns
- To prevent fraud, abuse, and unauthorized use of our platform
3. Legal Basis for Processing (GDPR)
For individuals located in the European Economic Area (EEA) or the United Kingdom, we process personal data under the following legal bases:
- Contract Performance: Processing necessary to deliver a service you have purchased
- Legal Obligation: Processing required to comply with applicable laws and regulations
- Legitimate Interests: Processing for fraud prevention, service improvement, and business operations
- Consent: Where you have explicitly consented to specific processing activities
4. How We Share Your Information
Orbis LLC does not sell, rent, or trade your personal information to third parties. We may share your data with:
- Stripe, Inc.: Our payment processor, for secure transaction processing. Stripe's privacy policy applies to payment data: stripe.com/privacy
- Supabase: Our database infrastructure provider, for secure data storage
- Professional Advisors: Legal, accounting, or compliance professionals where required
- Law Enforcement: When required by applicable law, court order, or government regulation
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Transaction and invoice records: 7 years (tax and accounting compliance)
- Communication records: 3 years from last interaction
- Account and profile data: Until you request deletion or 2 years after last activity
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
- TLS/SSL encryption for all data transmitted to and from our services
- Secure, encrypted database storage for all customer records
- Strict access controls limiting data access to authorized personnel only
- Regular security reviews of our infrastructure and third-party integrations
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to certain types of processing of your data
- Withdrawal of Consent: Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at privacy@orbislogistics.net. We will respond within 30 days.
8. Cookies and Tracking
Our website may use essential cookies to ensure proper functionality. We do not currently use advertising or tracking cookies beyond what is required for basic site operation. You can disable cookies through your browser settings, though this may affect site functionality.
9. Third-Party Links
Our website may contain links to third-party websites (including payment processors and communication platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Children's Privacy
Our services are intended solely for business use by individuals aged 18 and older. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
For privacy-related questions, requests, or concerns, please contact: